FAQ

Help! I have a new membership, but don't know where everything is. We recommend that you take a tour of the YMCA if you haven't done so. On the tour, you will become familiar with the entire facility and have an opportunity to ask YMCA staff any questions you may have. Tours are available at any time. Also ask about your free Healthy Lifestyles visit! Inquire at your branch's Welcome Center.

 

How do I get a locker? Daily locker service is provided at no charge. Members must bring their own locks. Small kit lockers are available to rent at Springfield branches, and full-sized lockers are available for rent in the Men's Fitness Center at the Ward Downtown YMCA in Springfield. Ask at your branch's Welcome Center for details.

 

 

 

Can my child come with me into the locker rooms? Children of the same gender are allowed with supervision in the locker rooms. Coed groups should please use the family changing areas.

 

What is the family changing area? The family changing area is coed and designed for family convenience. There are family changing areas at both Springfield branches and the Monett Area YMCA, located near the pool.

 

Do I bring my own towel? Towels are provided for your convenience at both Springfield locations.

 

Where do I find a trainer? Professional fitness staff or healthy lifestyle coaches are available by appointment. They can help you with basic equipment, fitness, and nutrition questions. In addition, as a new member, you will receive a free Personal Fitness Program session, in which you are given valuable advice and information on how to begin and stay with the exercise program of your choice. Personal trainers are also available with appointments for one-on-one, extended, personalized work at an additional fee.

 

Can I bring a guest? YMCA members are encouraged to bring in prospective members. For this reason, all memberships include unlimited guest passes with a maximum of two guests per member per visit. A single guest may only come a maximum of two times. After that, a day pass must be purchased. Passes will be added to your account electronically after processing.

 

How do I register for a program? You may register at the Welcome Center in the lobby or online. Payment is required at time of registration.

 

Can I register online? Yes! We offer online registration for sports programs, swimming lessons and fitness programs. You can make child care payments too. It's fast and easy!

 

Can my child come with me while I work out? Free child care is available to those with family memberships for up to two hours while you work out.

 

What if I want to change my membership? Your monthly bank draft will continue automatically, and you will be notified by mail of any price adjustments. Membership changes must be made at least 10 days before your next draft.

 

 

 

 

 

 

 

 

 

 

 

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