Position: Part-time Member Specialist
Locations: Ward Downtown YMCA (417 S Jefferson Ave Springfield, MO 65806)
Reports to: Kelci Scott, Executive Director
FSLA Status: Hourly/Non-Exempt - 20 hours per week 

 

GENERAL FUNCTIONS 
Under the direction of the Membership Director, the Membership Specialist will provide an intentional focus on building and fostering a culture of member engagement through providing outstanding, personalized service to members. The Member Specialist will be responsible for contributing to the overall member experience through their connecting members with Y resources, programming, and options between programming through listening and engaging with members throughout their wellness journey. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Take personal accountability for the daily care of members as a first priority by personally engaging and building

      a network of relationships with members, on a consistent basis.
•    Seek to understand what others are feeling and saying- respond to the needs of each specifically.
•    Sell and promote memberships, programs, and special events. Provide tours to prospective members.
•    Serve as a first point of contact with members and guests entering facility: greet by name, check ID         

      cards/passes, and distribute any hand-held equipment (i.e. racquetball equipment)
•    Assist with inquiries regarding services and other Y related information both in person and on the phone
•    Accurately process program registrations and assist in processing new memberships; including cash transactions

     and maintenance of member records. Must also respond to inquiries by phone.
•    Navigate, search, and enter basic information utilizing CCC, the information system for Y membership records.
•    Work as part of the membership team to consistently deliver excellence in member service and engagement.
•    Respond to all inquiries and complaints in a timely, professional, and proactive manner.
•    Accountable to the Membership Director for execution of policies and procedures of the Association.
•    Respond to emergency situations by adhering to the safety policies and procedures set for the
•    Association.

 

EDUCATION and or EXPERIENCE:

•    High school diploma or equivalent required
•    Certifications required within 30 days of hire: CPR/AED, and First Aid
•    District Wide Customer Service training within 90 days of hire

 

SKILLS AND ABILITIES:

•    Excellent customer service, sales, problem solving, and interpersonal skills
•    Friendly disposition, self-directed and customer focused
•    Willingness to work with people of diverse backgrounds
•    Models values of caring, honesty, respect, and responsibility

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SUPERVISORY RESPONSIBILITIES 

None

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The Y is the nation’s leading nonprofit committed to strengthening communities through youth development, healthy living and social responsibility.

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Equal Opportunity Employer THE YMCA WELCOMES A DIVERSE WORKFORCE