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FAQ

FAQ

We recommend that you take a tour of the YMCA if you haven’t done so.

On the tour, you will become familiar with the entire facility and have an opportunity to ask YMCA staff any questions you may have. Tours are available at any time. Also ask about your free Healthy Lifestyles visit! Inquire at your branch’s Member Services desk.

Just ask your branch’s Member Services team for details, they’ll be happy to help.

Daily locker service is provided at no charge. Members must bring their own locks. Small kit lockers are available to rent at many branches.

Yes, children of the same gender are allowed in the locker rooms with supervision.

Coed groups should use the family changing areas.

Yes, please bring your own towels.

Stop by Member Services to schedule your introduction today. Professional fitness staff or healthy lifestyle coaches are available by appointment.

They can help you with basic equipment, fitness, and nutrition questions. In addition, as a new member, you will receive a free Personal Fitness Program session, in which you are given valuable advice and information on how to begin and stay with the exercise program of your choice. Personal trainers are also available with appointments for one-on-one, extended, personalized work at an additional fee.

YMCA members are encouraged to bring in prospective members.

For this reason, all memberships include unlimited guest passes with a maximum of two guests per member per visit. A single guest may only come a maximum of two times. After that, a day pass must be purchased. Passes will be added to your account electronically after processing.

You may register at the Member Services, on our app or our website. Payment is required at time of registration.

Yes!

We offer online registration for sports programs, membership, swimming lessons, child care programs, and events. You can also make child care payments online too. It’s fast and easy!

Yes, we can keep an eye on the kiddos while you work out.

Free child care is available for up to two hours in the YMCA Kids Zone to those with family memberships.

Your monthly bank draft will continue automatically, and you will be notified by mail of any price adjustments.

Membership changes must be made at least 10 days before your next draft.

Yes, members may put their memberships on hold for a maximum of 3 months following all other branch hold policies.

Yes, you can upgrade or downgrade your membership.

Just go to the Member Services counter at your local Y and they can assist you.

FINANCIAL ASSISTANCE

Ozarks Regional YMCA recognizes that many of the children and families throughout our community would benefit from Y programs and services but cannot afford to participate. The Y's commitment to our community assures that financial assistance is available to those who qualify.

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